Author Biography
Author Biography
- James William Martin is the author of the books titled “Unexpected Consequences-Why the Things We Trust Fail; Measuring and Improving Performance-Information Technology Applications in Lean Systems”, “Lean Six Sigma for the Office”, “Operational Excellence-Using Lean Six Sigma to Translate Customer Value through Global Supply Chains” and “Lean Six Sigma for Supply Chain Management- The 10 Step Solution Process”. As a Lean Six Sigma consultant and Master Black Belt for 20 years, Mr. Martin has trained and mentored more than 3,000 executives, deployment champions, Master Black Belts, Black Belts, Green Belts, and Lean practitioners in Lean Six Sigma methods including Design Excellence as well as supply chain applications.
- As part of this former consulting work, his organization led successful Lean Six Sigma assessments and deployments across Japan, China, Korea, Singapore, Malaysia, Thailand, Australia, North America, and Europe. This work included organizations in retail sales, residential and commercial service, banking, insurance, financial services, measurement systems, aerospace component manufacturing, electronic manufacturing, controls, building products, industrial equipment, and consumer products. They coached “belts” to execute projects and facilitated Lean simulations and Kaizen workouts across global business enterprises to deliver significant financial returns for organizations. Created dashboards to quantify key cost elements and communicate trends and goals for improvements. Created and managed master black belt certification programs. Executed improvements of total customer experience (TCE), the voice of the customer (VOC), loyalty metrics, and net promoter scores (NPS). Current work is focused on big data analytics, cloud computing, and security applications in Lean Six Sigma.
- Served as an instructor at the Providence’s College Graduate School of Business for 19 years instructing courses in operations research, operations management, and economic forecasting, as well as related quantitative subjects, counseled MBA candidates from government organizations and leading corporations. He holds an M.S Mechanical Engineering, Northeastern University; M.B.A., Providence College; B.S. Industrial Engineering, the University of Rhode Island as well as several certifications. He also holds several patents and has written numerous articles on quality and process improvement.